Refund policy
Returns & Exchange Policy
At Tich, your satisfaction is our priority. We’re committed to ensuring a smooth and transparent shopping experience. Please read our Returns & Exchange Policy carefully before placing your order.
Eligibility for Returns & Exchanges
• Returns and exchanges are only accepted for unused and unopened products.
• The product must be returned in its original packaging and condition.
• Returns must be initiated within 7 days of receiving the order.
Process
1. To request a return or exchange, please contact our customer care team at support@tichnails.in with your order number and reason for return.
2. Once your request is approved, the product must be shipped back to the return address provided.
3. After we receive and inspect the returned item, we will confirm its eligibility for return/exchange.
Refunds
• Refunds will only be issued in the form of store credit, which can be used on any future purchase.
• No monetary refunds will be provided.
• Store credit will be processed within 5-7 business days after the return is approved.
Important Notes
• Used products are not eligible for return, exchange, or refund.
• Shipping charges are non-refundable.
• Customers are responsible for the return shipping costs unless the item received was damaged or incorrect.
If you have any questions or need further assistance, feel free to reach out to our support team on WhatsApp +91-8604825904. We’re here to help!
